Audit, reports and takes corrective actions to ensure compliance to and efficiency of planning and monitoring cycle, monitors and manages process improvement in organization focus departments and coaches function managers on process analysis, data management, generating conclusions and accordingly taking decisions and actions, in the aim of process improvement.
Reviews compliance& discipline reports to ensure linkage between results and recommendations related to risk, monitoring, and governance.
Follow-up and monitoring on all open items in weekly assumption meetings, and their improvement progress
Audits and follow-up on the completeness of function analysis and conclusion using decision making grid to ensure organizational objective.
Set monthly departmental training plan and monitor its effectiveness.
Build compliance programs that focus on the key & main risks and is compliant with all relevant internal and external standards.
Addresses significant, complex and non- routine issues with respect to the compliance rounds plan and advises others on how to perform compliance assessments.
Establishes and maintains quality control measures to ensure performance of compliance according to set criteria.
Develops monthly “training plan”
Conducts training session for Function managers on process management including process analysis and root cause analysis , risk analysis and generating conclusions
Delivers orientation sessions to process owners and different stakeholders in case of new products release or any changes in processes
Evaluates training impact on processes.
Provides effectively project support such as coordinating with all departments in preparing documents and materials, etc.
Recognizes emotion by reading body language, facial expression, and/or tone of voice.•
Attends to thoughts and concerns (spoken and unspoken) displayed by others.•
Questions established practices which do not add value.•
Puts forward creative suggestions to improve the quality of service provided.•
Takes responsibilities for own personal development and seeks opportunities for learning.•Strives to put learning into practice•
Communicates with and listens to others, recognizing different perspectives•Empathizes and takes into account the needs and feelings of others. Gains and maintains trust and support.•
Understands roles, responsibilities and purpose within the team.•
Adopts a collaborative approach and respects team decisions.•
Demonstrates attention to detail and accuracy in performing work duties.•
Understands and strives to meet performance standards•Regularly reviews work in order to learn from mistakes and to reach better results.
Actively contributes to discussion about care and values to improve performance,
using appropriate feedback.•
Understands what resources are available and organizes the appropriate type and level of resources required to deliver safe and efficient services.•
Supports others in delivering high quality services and excellence in health and care.•
Uses information and data about performance to identify improvements which will strengthen services.•
Assists in the implementation of change initiatives and reports any issues such as employee resistance.•
Communicates the reasons and benefits behind change initiatives being implemented.•
Consults with others and contributes to decisions about the future direction/vision of their service.
Displays understanding and supports the vision, mission, values, objectives and purposes of the organization.
